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3 persuasive language techniques

Three Persuasive Language Techniques the most effective way to improve your persuasiveness is to …

The Employee Who is Always Looking for More

Working With The Boss’s Child

Internal customer service

What Have You Done For Your Colleagues Lately?

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Top 10 Customer Experience and Customer Service Books
Winning with Customers

10 Must-Read Books on Customer Experience & Customer Service

Shaun Belding November 28, 2018
  Customer service and the broader world of customer experience continue to be driving factors in organizational success. Companies that excel in these are increasingly dominating in their respective …
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3 persuasive language techniques
Winning with People

Three Persuasive Language Techniques

Shaun Belding November 20, 2019
the most effective way to improve your persuasiveness is to employ some simple, but powerful persuasive language strategies. Here are three that we should all have in our …
Read More
Winning with Employees

The Employee Who is Always Looking for More

Shaun Belding November 19, 2019
 There are some people who never seem to be satisfied with what they have. The Looking from More employee is the one who’s hand is always out – looking …
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Winning with Coworkers

Working With The Boss’s Child

Shaun Belding November 18, 2019
Let's start with the bad news: The old saw is true - blood is thicker than water. Particularly when it comes to sons and daughters, bosses will seemingly forgive, …
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Internal customer service
Winning with Coworkers

What Have You Done For Your Colleagues Lately?

Shaun Belding November 15, 2019
It is important to keep in mind that the customer service our end-customers receive is really just the end of long, interconnected chains of internal service experiences.
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The storyteller boss
Winning with Bosses

My Boss The Storyteller

Shaun Belding November 4, 2019
 As soon as the words “I remember when…” leave his (her) lips, you feel an involuntary shudder, and you brace yourself for another ten minutes of unproductive time.  It’s not …
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How to deal with time vampires
Winning with Coworkers

Time Vampires: Coworkers and Customers

Shaun Belding October 31, 2019
We've all encountered time vampires. These are the people who seem intent on taking up as much of your time as possible - oblivious to your subtle hints about …
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building connections with colleagues
Winning with People

Rapport-Building: Know What’s Important

Shaun Belding October 28, 2019
 There’s perhaps no skill more universally valuable than the ability to connect with the people around you. Whether you are looking to build a relationship, influence, persuade, create a …
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Improve your optics
Workplace Tips

It’s Not What You Do, It’s What Others See

Shaun Belding October 17, 2019
The more positively people perceive you, the greater respect you earn and the easier it is to get things done.
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coworker who steals ideas
Workplace Tips

The Coworker Who Steals Ideas

Shaun Belding October 17, 2019
 Angela (not her real name) sent an email saying: “I am afraid to take days off or go on holidays for fear that the work in my department will …
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Are you a talker or a listener?
Winning with People

A Great Experiment in Listening

Shaun Belding October 10, 2019
 This is reprinted with permission from The Outstanding Customer Service Blog The next time you’re out with a group of people, having lunch or at some other social event, …
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Achievement & Success

3 persuasive language techniques

Three Persuasive Language Techniques

The Employee Who is Always Looking for More

Working With The Boss’s Child

Internal customer service

What Have You Done For Your Colleagues Lately?

The storyteller boss

My Boss The Storyteller

How to deal with time vampires

Time Vampires: Coworkers and Customers

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