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Winning with Customers
Customer service and the broader world of customer experience continue to be driving factors in organizational success. Companies that excel in these are increasingly dominating in their respective …
Winning with Employees
There’s a famous old quip, “I only have one nerve left, and you’re getting on it.” It is a perfect description for the current emotional state of many, if …
Winning with Employees
You may never have heard the term emotional exhaustion before, but if you are a leader, you need to be aware. If you’re in a leadership position at any …
Winning with Employees
There isn’t a workplace on the planet right now that isn’t disrupted to some degree. Many are completely shut down. Those which have stayed open are doing so under …
Achievement & Success
There is an iconic passage in Bessie Anderson Stanley’s famous poem “Success”: “(He has achieved success who…) has left the world better than he found it, Whether an improved …
Workplace Tips
NOT COOL Giving Employees a Hard Time For Things That Aren’t Their Fault This has always been important, but now more than ever. We’re all stressed right now. We’re …
Achievement & Success
(Originally posted April 22, 2008. Updated April 14, 2020) NOTE FROM SHAUN: When I first wrote this, the world was in the middle of the Great Recession of 2008. …
Workplace Tips
Introducing A YouTube Live Streaming Show and Podcast Beginning April 3, 2020, Shaun Belding will start hosting a new Live Streaming Show on YouTube – Navigate the Nasties! It …
Winning with People
We were sitting together for breakfast, and one of the other directors strolled over and said, "So, what do I have to do to join the inner circle?"
Workplace Tips
It was 25 years ago. My business partner and I were walking away from a meeting with a newly-hired mid-level manager in a mid-sized retail company. “How long,” I …
Winning with Customers
Customer service has become the dominant driver in businesses across all categories. And more and more companies are investing in customer service training programs. But what should a customer …
