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Winning with Customers
Customer service and the broader world of customer experience continue to be driving factors in organizational success. Companies that excel in these are increasingly dominating in their respective …
Winning with Customers
Customer service has become the dominant driver in businesses across all categories. And more and more companies are investing in customer service training programs. But what should a customer …
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You’d think that building relationships with people – either personal relationships or business relationships – would be easy for us. After all, as any anthropologist will tell you, humans …
Winning with Employees
Too often we expect our teams to grow and flourish, but we don’t provide them with the conditions they need to succeed – things such as good working conditions, …
Winning with People
the most effective way to improve your persuasiveness is to employ some simple, but powerful persuasive language strategies. Here are three that we should all have in our …
Winning with Employees
There are some people who never seem to be satisfied with what they have. The Looking from More employee is the one who’s hand is always out – looking …
Winning with Coworkers
Let's start with the bad news: The old saw is true - blood is thicker than water. Particularly when it comes to sons and daughters, bosses will seemingly forgive, …
Winning with Coworkers
It is important to keep in mind that the customer service our end-customers receive is really just the end of long, interconnected chains of internal service experiences.
Winning with Bosses
As soon as the words “I remember when…” leave his (her) lips, you feel an involuntary shudder, and you brace yourself for another ten minutes of unproductive time. It’s not …
Winning with Coworkers
We've all encountered time vampires. These are the people who seem intent on taking up as much of your time as possible - oblivious to your subtle hints about …
Winning with People
There’s perhaps no skill more universally valuable than the ability to connect with the people around you. Whether you are looking to build a relationship, influence, persuade, create a …
