Shaun Belding is recognized as a leading global expert on customer experience, leadership and workplace culture. He is author of six books, including the bestselling The Journey To WOW.
A popular keynote speaker on customer service, Shaun is known for his innovative insights and his engaging, memorable speaking style.
He leads The Belding Group of Companies, a leading global consulting company on customer experience and workplace culture. Its training division, Belding Training provides award-winning customer service training to organizations around the world.